We strive to ensure complete customer satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, which is why we've established a comprehensive returns policy to provide you with peace of mind when shopping with us.
We gladly accept returns of merchandise within 7 days of the delivery date. This timeframe allows you sufficient opportunity to inspect your purchase and determine if it meets your needs. To be eligible for a return, please ensure that your item adheres to the following conditions:
The item must be completely unused and in the same condition as when you received it.
All original tags, labels, and packaging must be intact and undamaged.
The product must be in its original packaging, including any protective materials, instruction manuals, warranty cards, and accessories that were included with your purchase.
Items that have been worn, damaged, altered, or show signs of use are not eligible for return unless they arrived in a defective condition.
To initiate a return, please follow these simple steps:
Contact our customer service team at admin@goldeneggusa.com within 7 days of receiving your order.
Provide a brief explanation for your return request.
Attach clear photographs of the item(s) you wish to return, particularly if you are returning due to damage or defects.
Our team will review your request and respond within 1-2 business days with detailed return instructions and a Return Authorization Number (RAN).
Package the item securely in its original packaging, including all accessories and documentation.
Include the RAN prominently on the outside of your return package.
Ship the package to the address provided in our return instructions.
Please note the following regarding return shipping costs:
For standard returns due to preference, sizing issues, or change of mind, the customer is responsible for all return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance, as GoldenEggUSA cannot be responsible for items lost or damaged during the return shipping process.
For items that arrived damaged or defective, GoldenEggUSA will cover the cost of return shipping. In such cases, we will provide you with a prepaid shipping label or reimburse you for reasonable return shipping expenses upon receipt of a valid shipping receipt.
International customers are responsible for any customs fees, taxes, or duties incurred during the return process.
Personalized or custom-made items: These products are crafted specifically for you and are generally not eligible for return unless they arrived damaged or defective.
Sale or clearance items: Products purchased at a discounted rate may have modified return eligibility. Any restrictions will be clearly noted on the product page.
Hygiene products: For health and safety reasons, certain items that come into close personal contact cannot be returned once the packaging seal has been broken.
At GoldenEggUSA, we stand behind the quality of our products. If you receive an item that doesn't meet our high standards, please contact us immediately so we can make it right. Our goal is to provide you with exceptional service and products that exceed your expectations.
We reserve the right to refuse returns that do not comply with our policy. However, we evaluate each return request individually and strive to provide fair and reasonable solutions for all our valued customers.
For any questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team at admin@goldeneggusa.com. We are here to help ensure your shopping experience with GoldenEggUSA is nothing short of excellent.
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