Effective Date: September 12, 2025
Last Modified: September 12, 2025

ACCEPTANCE OF TERMS

These Terms and Conditions of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you") and GoldenEggUSA, a business entity operating under the laws of Texas ("Company," "we," "us," "our"). By accessing, browsing, or using our website, mobile applications, or services, or by placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

If you do not agree with any provision of these Terms, you must immediately cease using our website and services. Your continued use of our platform following any modifications to these Terms constitutes your acceptance of such changes.

1. COMPANY OVERVIEW AND SERVICES

1.1 Business Operations

GoldenEggUSA operates as a comprehensive e-commerce platform specializing in premium electronics, home essentials, kitchen tools, ceramic ware, lighting solutions, fashion accessories, and lifestyle products. We provide integrated services including drop shipping, warehousing, fulfillment solutions, and business expansion support for small businesses and online sellers.

1.2 Service Availability

Our services are available to customers worldwide, subject to shipping restrictions and local regulations. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

1.3 Platform Integration

We offer seamless integration with leading e-commerce platforms and provide comprehensive operational support to help businesses scale their operations efficiently.

2. ELIGIBILITY AND ACCOUNT REQUIREMENTS

2.1 Age Requirements

You must be at least 18 years of age or the age of majority in your jurisdiction to use our services. If you are under the required age, you may only use our services with the involvement and consent of a parent or legal guardian.

2.2 Account Registration

When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 Account Security

You must notify us immediately of any unauthorized use of your account or any security breach. We reserve the right to suspend or terminate accounts that violate these Terms or pose security risks.

3. ORDERS, PRICING, AND PAYMENT TERMS

3.1 Order Processing

All orders are subject to acceptance by GoldenEggUSA. We reserve the right to refuse, modify, or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

3.2 Pricing Policy

  • All prices are displayed in United States Dollars (USD)

  • Prices are subject to change without prior notification

  • We strive to ensure pricing accuracy but reserve the right to correct errors

  • Promotional pricing is subject to specific terms and time limitations

  • Starting prices begin at $99.99 for select product categories

3.3 Payment Processing

  • Full payment is required at the time of order placement

  • We accept major credit cards, debit cards, and approved payment methods

  • All transactions are processed through secure, encrypted payment systems

  • Payment information is never stored on our servers

  • International transactions may be subject to additional fees imposed by financial institutions

3.4 Order Confirmation

You will receive email confirmation upon successful order placement. This confirmation does not guarantee product availability or final order acceptance.

4. SHIPPING, DELIVERY, AND FULFILLMENT

4.1 Processing Times

Orders are typically processed within 2-3 business days from payment confirmation. Processing times may vary during peak seasons or promotional periods.

4.2 Shipping Options

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

  • Express Shipping: Next business day (where available)

  • Free Delivery: Available on qualifying orders meeting minimum purchase requirements

4.3 Delivery Terms

  • Delivery times are estimates and not guaranteed

  • We are not liable for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control

  • Risk of loss transfers to the customer upon delivery to the specified address

  • Signature confirmation may be required for high-value items

4.4 International Shipping

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. Customers are responsible for all such charges.

5. RETURNS, EXCHANGES, AND REFUND POLICY

5.1 Return Period

We offer a comprehensive 90-day return policy from the date of delivery for most products, providing customers with extended time to evaluate their purchases.

5.2 Return Conditions

  • Items must be in original, unused condition

  • All original packaging, accessories, and documentation must be included

  • Products showing signs of damage, misuse, or normal wear are not eligible for return

  • Personalized or customized items cannot be returned unless defective

5.3 Return Process

  • Contact our customer service team to initiate the return process

  • Return authorization number will be provided

  • Items must be shipped back within 14 days of authorization

  • Return shipping costs are the customer's responsibility unless the item was defective or incorrectly shipped

5.4 Refund Processing

  • Refunds are processed to the original payment method

  • Processing time: 7-10 business days after receipt of returned item

  • Original shipping charges are non-refundable unless we made an error

  • Refund amounts may be subject to restocking fees for certain product categories

6. PRODUCT INFORMATION AND WARRANTIES

6.1 Product Descriptions

We make every effort to provide accurate product descriptions, specifications, and imagery. However, we cannot guarantee that colors, features, or specifications will appear exactly as displayed due to variations in monitor settings and manufacturing processes.

6.2 Availability

Product availability is subject to change without notice. In the event of unavailability, we will notify you promptly and offer suitable alternatives or full refunds.

6.3 Warranty Coverage

  • Products are covered by manufacturer warranties where applicable

  • Warranty terms vary by product and manufacturer

  • We facilitate warranty claims but are not directly responsible for warranty service

  • Extended warranty options may be available for select products

7. CUSTOMER SUPPORT AND COMMUNICATION

7.1 Support Availability

We provide 24/7 customer support through multiple channels to ensure comprehensive assistance whenever you need it.

7.2 Contact Methods

  • Email: order@goldeneggusa.com

  • Phone: +1 713-791-8299

  • Live Chat: Available through our website

  • Support Hours: 24 hours a day, 7 days a week

7.3 Response Standards

We strive to respond to all customer inquiries within 24 hours during business days and provide resolution-focused support.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Proprietary Content

All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of GoldenEggUSA or its content suppliers and is protected by United States and international copyright laws.

8.2 Trademark Protection

GoldenEggUSA name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of GoldenEggUSA or its affiliates. You may not use such marks without our prior written permission.

8.3 User Content

Any content you submit to our website becomes our property and may be used for business purposes without compensation to you.

9. PRIVACY AND DATA PROTECTION

9.1 Information Collection

We collect and process personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference.

9.2 Data Security

We implement industry-standard security measures to protect your personal and financial information through encrypted transactions and secure data storage.

9.3 Communication Preferences

By using our services, you consent to receive communications from us regarding your orders, account, and promotional offers. You may opt out of promotional communications at any time.

10. PROHIBITED USES AND USER CONDUCT

10.1 Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms.

10.2 Prohibited Activities

You are expressly prohibited from:

  • Using our services for any illegal or unauthorized purpose

  • Violating any applicable laws or regulations

  • Transmitting viruses, malware, or any harmful code

  • Attempting to gain unauthorized access to our systems

  • Reproducing, duplicating, or reselling any portion of our service without written permission

  • Engaging in any activity that could harm our business reputation or operations

  • Harassing, abusing, or discriminating against other users or our staff

10.3 Enforcement

We reserve the right to terminate your access to our services immediately for any violation of these prohibited uses.

11. LIMITATION OF LIABILITY AND DISCLAIMERS

11.1 Service Disclaimer

Our services are provided "as is" and "as available" without any warranties or representations, express or implied. We do not guarantee uninterrupted, timely, secure, or error-free service.

11.2 Liability Limitations

To the maximum extent permitted by law, GoldenEggUSA, its officers, directors, employees, affiliates, agents, contractors, and suppliers shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our services.

11.3 Maximum Liability

In no event shall our total liability exceed the amount paid by you for the specific product or service that gave rise to the claim.

11.4 Product Use

Products are intended for standard household and business use. We are not responsible for damages resulting from misuse, modification, or use beyond intended purposes.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless GoldenEggUSA and its affiliates, officers, directors, employees, and agents from and against any claims, damages, costs, and expenses, including reasonable attorneys' fees, arising from or related to your use of our services or violation of these Terms.

13. DISPUTE RESOLUTION AND GOVERNING LAW

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

13.2 Jurisdiction

Any disputes arising under these Terms shall be resolved in the courts of Texas, and you consent to the personal jurisdiction of such courts.

13.3 Alternative Dispute Resolution

We encourage resolution of disputes through direct communication. If necessary, disputes may be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. MODIFICATIONS AND UPDATES

14.1 Right to Modify

We reserve the right to modify, update, or replace any part of these Terms at our sole discretion. Changes will be effective immediately upon posting to our website.

14.2 Notification of Changes

We will make reasonable efforts to notify users of material changes through email or website notifications.

14.3 Continued Use

Your continued use of our services following the posting of any changes constitutes acceptance of those changes.

15. SEVERABILITY AND ENTIRE AGREEMENT

15.1 Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.2 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and GoldenEggUSA regarding your use of our services.

16. TERMINATION

16.1 Termination Rights

Either party may terminate this agreement at any time. We may terminate your access immediately for any violation of these Terms.

16.2 Effect of Termination

Upon termination, your right to use our services ceases immediately, but obligations and liabilities incurred prior to termination shall survive.

17. BUSINESS PARTNERSHIP OPPORTUNITIES

17.1 Drop Shipping Services

We offer comprehensive drop shipping solutions for businesses looking to expand their product offerings without inventory investment.

17.2 Warehousing and Fulfillment

Our warehousing and fulfillment services provide businesses with scalable infrastructure to support growth and operational efficiency.

17.3 Platform Integration

We facilitate seamless integration with major e-commerce platforms to streamline operations and maximize business potential.

18. CONTACT INFORMATION AND SUPPORT

For questions, concerns, or support regarding these Terms and Conditions, please contact us:

GoldenEggUSA Customer Service
Email: admin@goldeneggusa.com
Phone: +1 713-791-8299
Business Hours: 24/7 Support Available
Response Time: Within 24 hours for email inquiries

Mailing Address:
GoldenEggUSA
[Physical Address]
[City, State, ZIP Code]

© 2024 GoldenEggUSA. All rights reserved.

These Terms and Conditions are effective as of 12 September, 2025 and supersede all prior agreements and understandings between the parties.