At GoldenEggUSA, we believe in transparent and fair business practices, particularly when it comes to refunds. We've established a comprehensive refund policy to ensure that our customers understand exactly what to expect when requesting a refund for their purchases.
Our refund policy is closely tied to our returns policy. To be eligible for a refund, items must be returned in accordance with our returns policy guidelines. We process refunds based on the reason for return, as detailed below:
If you receive a product that is defective or damaged upon arrival:
You are eligible for a full refund of the purchase price, including any standard shipping costs you paid for the original delivery.
Alternatively, you may request a replacement of the same item, subject to availability.
To qualify for this type of refund, you must notify us within 7 days of delivery by contacting admin@goldeneggusa.com.
Clear photographs documenting the defect or damage must be submitted with your claim.
Our quality assurance team will review your claim promptly and provide further instructions.
Once approved, we will arrange for the return shipping at our expense.
For returns due to change of mind, incorrect size selection, or any reason other than product defect or damage:
Refunds will be issued for the purchase price of the item(s) only.
Original shipping fees are non-refundable.
The refund will be processed only after we have received and inspected the returned item(s).
Items must be returned in unused, original condition with all tags and packaging intact to qualify for a refund.
Any signs of wear, damage, or alteration may result in a partial refund or refund denial.
Once your return has been received and inspected, we will process your refund as follows:
You will receive an email notification informing you that we have received your returned item and notifying you of the status of your refund.
If approved, your refund will be processed to the original payment method used for the purchase.
Depending on your payment provider, refunds typically appear in your account within 5-10 business days after processing.
Credit card refunds may take one full billing cycle to appear on your statement, depending on your credit card company's policies.
For payment methods like PayPal, refunds are usually processed more quickly, often within 2-3 business days.
Please be aware of the following non-refundable items and costs:
Shipping fees are non-refundable unless the return is due to our error or a defective/damaged product.
Gift cards cannot be returned or refunded for cash value.
Downloadable digital products cannot be refunded once the download has been initiated.
Expedited shipping charges, gift wrapping fees, and other service add-ons are generally non-refundable.
If you prefer to exchange your item rather than receive a refund:
Contact us at admin@goldeneggusa.com to request an exchange.
The same condition requirements for returns apply to exchanges.
If the exchange item has a different price than the original purchase, you will either be charged the difference or refunded the difference accordingly.
Shipping costs for sending the exchange item may apply, depending on the reason for the exchange.
Promotional discounts: If the original purchase involved promotional discounts, the refund will reflect the actual amount paid after discounts were applied.
Bundle purchases: For items purchased as part of a bundle or set, returning individual components may result in an adjusted refund based on the retail value of the returned items.
Seasonal or limited-edition items: These may have modified refund policies, which will be clearly indicated on the product page at the time of purchase.
At GoldenEggUSA, we strive to make the refund process as smooth and hassle-free as possible. If you have any questions or require clarification about our refund policy, please don't hesitate to contact our customer service team at admin@goldeneggusa.com.
$0.00 USD
